Terms of Use

GutenGluten helps you find and share information about eating gluten free in Western Australia. It is not a medical device and does not provide medical advice, diagnosis or treatment.

Nothing in the app replaces advice from your GP, gastroenterologist or dietitian. Talk to them about your diagnosis, your diet and your symptoms. If you are having a severe reaction, seek medical help. In an emergency in Australia, call 000.

This is the most important term in this document. Never rely on GutenGluten alone to decide whether something is safe for you to eat.

• Venue information can be wrong or out of date. Kitchens change staff, suppliers, menus and practices without telling anyone. Always confirm cross-contamination practices with the venue when you order.
• Product information can be wrong or out of date. Ingredients and manufacturing change. Always read the physical label before you eat something.
• The barcode checker applies Australian (FSANZ) labelling rules to the ingredient data we hold, or to the text you paste in. That data can be incomplete, stale or mismatched to the product in your hand. It is a prompt to check, not a verdict.
• Menus in the app come from the venue's own published menu, but venues change them. Confirm what is gluten free when you order.
• Reviews and reaction reports are personal accounts from other users. We do not verify them and they may be mistaken.

Every claim in the app carries where it came from, how confident we are, and when it was last checked. Please pay attention to those badges. An “unverified” badge means exactly what it says.

You are responsible for what happens under your account and for keeping your password and any access tokens you create secure. Tell us promptly if you think someone else has access.

You can delete your account at any time from Settings in the app. See the Privacy Policy for exactly what deletion removes.

You keep ownership of the reviews, reaction reports and submissions you make. By posting them you give us a non-exclusive, royalty-free licence to display and distribute them within GutenGluten, including in anonymised form after you delete your account.

You are responsible for what you post. Only post things you believe are true and that you have the right to share.

Please do not:

• Post anything false, misleading, defamatory, harassing, hateful or unlawful, including reviews or reaction reports you know to be untrue about a venue
• Impersonate anyone, or post someone else's personal information
• Scrape, bulk-export or resell the dataset, or use the app to build a competing database
• Attempt to break, overload or gain unauthorised access to the service
• Use the app to give medical advice to other users if you are not qualified to do so

We have zero tolerance for objectionable content or abusive users. You can report any review or reaction report, and block the person who wrote it, from the menu beside it in the app. We review every report within 24 hours. We remove content that breaks these rules and remove the accounts of the people who post it.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If you are a consumer under that law, you have rights that these terms do not affect.

Subject to that, and to the maximum extent permitted by law, we are not liable for loss or damage arising from your use of the app or from reliance on information in it, and our total liability is limited to resupplying the service or paying the cost of having it resupplied.