Support

GutenGluten is made by one person in Perth. Email me@lucasknight.com.au and you will get a reply from a human, usually within a couple of days.

It helps to include your iPhone model, your iOS version, and what you were doing when something went wrong.

Venue and product data is researched and contributed by users, so it can be wrong or go stale. Reporting it is genuinely useful, so please do.

• Wrong venue details, or a venue that has closed: on Home, use Add a venue to send a correction, or email us.
• Wrong product or barcode result: on Home, use Add a product to send a correction, or email us.
• You reacted at a venue: use Report a reaction on that venue. Reports appear as safety signal for other people who eat gluten free.
• You represent a venue and want a listing corrected: email us and we will fix it.

Do I need an account? No. You can continue as a guest to browse venues, see the map and scan barcodes. Sign in with email, Apple or Google to keep your saved venues and scan history across devices.

Which areas does it cover? Western Australia only: Perth metro and regional WA. We would rather cover one state properly than every state badly.

Why does a venue say “unverified”? Because nobody has confirmed it yet. Every claim shows its sources, a confidence level and when it was last checked, and anything not re-checked within 90 days is queued for re-verification. An unverified badge is a prompt to ring ahead.

Is the barcode scanner definitive? No. It applies Australian (FSANZ) labelling rules to the ingredient data we hold, which can be incomplete or out of date. Always read the physical label before you eat something.

What does it cost? Nothing. GutenGluten is free, and there is nothing to buy in the app.

In the app, open the menu, tap your profile to open Settings, then choose Delete account and confirm.

That permanently removes your login, profile, saved venues, scan history and access tokens. Your reviews and reaction reports stay, but are anonymised. The Privacy Policy explains this in full. If you want a specific review or report removed too, email us.